Customer Protection
Buyer protection
Buyer protection allows buyers to get a refund within the protection period if your item doesn't arrive, arrives damaged, or arrives not as described.
How long does buyer protection last and how can I initiate a return/refund?
It lasts 15 days from the moment you you received your item. Any items sold by FirstFiber Technologies is covered, with the exception of:
• Items that you have damaged yourself
• Personalised and custom-made items
If an item needs to be returned, who pays the return cost?
• If you decide to return an item due to a change of mind, then it will be up to you to cover the return cost.
• If an item is defective, arrives not as described, or it's the incorrect item, then it will be up to us to cover the return cost.
Returns
To be eligible for a return, the item must be unused and in the same condition when you received it. It must also be in the original packaging.
Contact your local Express Mail service company to pick up the item and send back to us. You can contact us to get delivery address. After you send out the item, let us know the tracking number.
Refunds
Once the returned item is received and checked by us, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
• Refunds can take 1-15 working days to arrive dependent on your original payment method
• Any due refund can be sent to your original payment method
If any questions, contact us by the contact form.
